1. Purpose and Regulatory Basis
Grosvenor Casino Dudley operates under the licensing framework of the UK Gambling Commission (UKGC). As a condition of holding a remote gambling licence, the company is required to verify the identity of every customer before permitting any gambling activity. This obligation is set out under UKGC Licence Condition 17.1.1 and applies to all remote casino and betting operators serving customers in Great Britain.
The purpose of identity verification is to confirm that each customer is who they claim to be, that they meet the minimum legal age requirement to gamble, and that their participation complies with applicable anti-money laundering (AML) and responsible gambling obligations. Identity verification is a mandatory compliance requirement.
2. When Verification Takes Place
Identity verification is completed before a customer is permitted to gamble. This includes access to real-money gambling and, where applicable, free-to-play versions of gambling games hosted on the platform.
Verification is initiated at the point of account registration. Customers must provide accurate personal information at this stage. Gambling activity is not enabled until the verification process has been completed to a satisfactory standard.
Customers are not permitted to gamble on a provisional basis pending later verification. All required checks are completed prior to granting access to gambling.
3. Information Required for Verification
At a minimum, the following information is verified for each customer:
- Full legal name
- Residential address
- Date of birth
This information is collected at registration and checked against available data sources. Depending on the outcome of initial checks, additional documentation may be required.
3.1 Acceptable Documents
Where electronic verification is insufficient or inconclusive, customers may be asked to provide one or more of the following:
- Government-issued photographic identification, such as a valid passport or driving licence
- Proof of residential address, such as a recent utility bill or bank statement dated within the last three months
- Proof of payment method, where required for AML compliance
- Proof of source of funds or source of wealth, in circumstances where enhanced due diligence is required
Documents submitted must be valid, legible, and clearly show the required information. Expired documents are not accepted.
3.2 Electronic Verification
Where possible, Grosvenor Casino Dudley uses automated electronic checks to verify customer identity. These checks may involve cross-referencing customer-provided data against third-party data sources, including credit reference agencies and the electoral roll. If electronic verification is successful, customers may not be required to submit physical documents at the point of registration.
If electronic checks do not return a satisfactory result, document submission is required before access to gambling is granted.
4. Age Verification
Grosvenor Casino Dudley is required to verify that all customers are of legal gambling age before permitting any gambling activity. The minimum legal age to gamble in the United Kingdom is 18 years. No customer is permitted to gamble, or to access free-to-play gambling content on the platform, until their age has been confirmed.
Age verification is conducted as part of the standard identity verification process. Where age cannot be confirmed through electronic means, documentary evidence is requested.
5. Obligations of the Customer
Customers are required to:
- Provide accurate and complete personal information at the time of registration
- Submit requested documents promptly when asked to do so
- Notify Grosvenor Casino Dudley of any changes to personal information that may affect the accuracy of records held
- Cooperate with any additional verification requests made in connection with AML or responsible gambling obligations
Providing false, misleading, or fraudulent information during the verification process is a breach of the platform’s terms and conditions and may result in account suspension, closure, and reporting to relevant authorities.
6. Obligations of Grosvenor Casino Dudley
Grosvenor Casino Dudley is required to:
- Inform customers, before permitting deposits, of the types of identity documents or information that may be required, the circumstances in which they may be requested, and the manner in which they should be provided
- Take reasonable steps to ensure that customer identity information held on record remains accurate
- Not use a withdrawal request as a trigger for identity information requirements that could reasonably have been requested at an earlier stage
Where a customer requests a withdrawal, Grosvenor Casino Dudley does not impose additional identity verification conditions as a prerequisite for processing that withdrawal if the relevant information could have been collected during the standard verification process. This reflects UKGC guidance on the fair treatment of customers at the point of withdrawal.
7. Enhanced Due Diligence
In certain circumstances, Grosvenor Casino Dudley may be required to conduct enhanced due diligence checks beyond standard identity verification. These circumstances may include, but are not limited to, situations where:
- A customer’s gambling activity or deposit levels trigger AML review thresholds
- There are inconsistencies in the information provided during registration or subsequent checks
- Regulatory obligations require assessment of a customer’s source of funds or source of wealth
In such cases, customers may be asked to provide bank statements, payslips, tax documents, or other evidence of financial standing. These requests are made in accordance with AML obligations and are not discretionary.
8. Self-Exclusion and Verification
Identity verification also serves to confirm whether a customer has registered a self-exclusion with a gambling self-exclusion scheme. Where a customer is identified as having self-excluded, access to gambling is refused regardless of the outcome of other verification checks.
9. Data Handling
Personal information collected during the identity verification process is processed in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information is retained for the period required by law and used solely for the purposes of identity verification, AML compliance, age verification, and regulatory reporting.
Customers may refer to the Privacy Policy for full details of how personal data is collected, stored, processed, and retained.
10. Contact and Queries
Customers with questions regarding the identity verification process, the documents required, or the status of their verification should contact the customer support team through the official contact channels listed on the website. Verification-related queries are addressed within a reasonable timeframe, and guidance is provided on any outstanding requirements.